Effective Date: September 17^th, 2025

At ESI Enterprises, we are committed to protecting your personal information. This Privacy Notice explains how we collect, use, share, and protect your information when you contact our customer support team. We use Zendesk as our Customer Relationship Management (CRM) platform to manage support interactions.

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. How We Share Information
4. Your Rights and Choices
5. Data Retention
6. Children’s Privacy
7. Security Practices
8. Data Deletion Policy
9. Changes to This Notice
10. Contact Us

1. Information We Collect

When you reach out to our support team through chat or email, we may collect the following information:

- Your name
- Email address
- Phone number
- Shipping address
- Support ticket or chat history
- Any additional information you provide voluntarily

2. How We Use Your Information

We use your information to:

- Respond to your support inquiries
- Manage and track customer service cases
- Improve our support operations and services
- Maintain a record of communications for quality assurance

3. How We Share Information

We do not sell your personal information. However, we do share data with third-party service providers strictly to deliver our services. Currently, we use Zendesk to manage all customer support interactions.

Zendesk processes your data on our behalf in accordance with its own privacy and security policies. Learn more: https://www.zendesk.com/company/privacy-and-data-protection/

4. Your Rights and Choices

Depending on your location, you may have the right to:

- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to or restrict our use of your data
- File a complaint with a regulatory authority

To exercise any of these rights, please email us at customerservice@esintl.com.

5. Data Retention

We retain support-related information in Zendesk i for the life of your account with us plus 2 years unless you request deletion. This helps us provide better support and track issue history.

6. Children’s Privacy

Our services are not directed to children under the age of 13. If we discover that we’ve collected data from a child, we will promptly delete it. If you believe this has occurred, please contact us immediately.

7. Security Practices

We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. Zendesk also uses industry-standard security practices to secure its systems.

8. Data Deletion Policy

You have the right to request deletion of your personal information at any time.

To request deletion:

1. Email customerservice@esintl.com with the subject line: Data Deletion Request.
2. Include your name and the email address used in your prior support requests.

3. We will verify your identity and delete your data within 30 days.
Note: Certain anonymized or legal records may be retained for compliance purposes.

9. Changes to This Notice

We may update this Privacy Notice from time to time. Updates will be posted on our Help Center or website along with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Notice or how we handle your data, please contact us at: customerservice@esintl.com